Support

Last updated: 21 August 2026. This is the support page for the distribot iPhone app and for the website distribot.de. It is run by one person, so you always reach a human.

1. How to reach us

Aron Taner
Burgfriedstr. 15
83024 Rosenheim
Germany

Email: hello@distribot.de
Phone: +49 160 98123994

Email is the fastest way and the one we prefer, because we can look things up properly before answering. We aim to reply within two business days. If your message is about a bug, it helps a great deal if you write which iPhone model and which iOS version you are on, and what you did just before the problem appeared.

There is no support ticket system, no chatbot and no queue number. You write, a person reads it.

2. Before you write — the questions that come up most

“The app didn't count my post.”

distribot does not detect your posts. Version 1.0 has no connection to any service and never looks at your accounts, and even the planned version 1.1 would only publish what you hand it — it would still never read your accounts to count for you. A post only counts once you check it off on the home screen. That is by design, not a fault.

“How do I connect my social media account?”

In version 1.0, the version in the App Store today, you don't — and you can't. It deliberately has no account connection, no sign-in to any platform and no posting function. You post the way you always did, then check it off in the app.

A planned version 1.1 is to add an optional connection that lets you publish to your own TikTok account from inside the app. It has not been released yet, and when it arrives it will stay optional: checking posts off by hand will remain a complete way to use distribot. Details are in our Terms of Service, and how to disconnect is on our Data deletion page.

“I picked the wrong weekly goal.”

Open Profile and change it there with the − and + buttons next to your weekly goal. You can do that whenever you like — nothing you have already earned is affected, and there is no penalty for going lower.

“I lost my streak / my penguin after switching phones.”

Everything distribot knows is stored on the device itself — there is no account and no server, so there is nothing for us to restore from and nothing we can look up for you. Whether your data moves to a new iPhone depends on your own iPhone backup. We are sorry; this is the direct price of not collecting anything.

“How do I delete my data?”

Delete the app. Everything the app stored — your goal, your streak, your penguin and its name, your igloo and everything you unlocked — is removed with it. There is no account left behind anywhere. If you also want any email correspondence with us deleted, see Data Deletion.

“Is it really free? What's the catch?”

It is free. There are no ads, no subscription and no in-app purchases, and there is nothing in the app that can be bought. Everything that can be unlocked is unlocked by keeping your streak.

3. Reporting a bug or asking for a feature

Both go to the same address: hello@distribot.de. Feature requests are genuinely read — the app is small and early, and what people ask for shapes what gets built next. We cannot promise that a request will be implemented, and we will say so honestly rather than leaving you waiting.

4. Privacy, data and your rights

The app stores everything on your device and transmits nothing. What happens on this website — hosting, optional analytics, email — is described in our Privacy Policy. Your rights of access, rectification, erasure, restriction, portability and objection under the GDPR are described there too, and the route to exercising them is in Data Deletion.

5. Legal details

The full provider information required under § 5 DDG — operator, address, VAT status and responsibility for content — is in our Imprint (Legal notice). The terms that apply to this website are in our Terms.

Note on the App Store: your licence to use the distribot app is governed by Apple's standard Licensed Application End User License Agreement. Our own licence terms are in sections 6 to 11 of our Terms of Service; they apply alongside it and take nothing away from it. Support for the app is provided by us, not by Apple.