Last updated: 6 October 2026. There are three answers here, because your distribot account, your TikTok connection and the website are separate things. You delete your account yourself, inside the app. You can end a TikTok connection inside the app without deleting anything else. For the website, one email to us is enough.
1. Deleting your distribot account
Open the app, tap your picture on the home screen, tap “Delete account” and confirm. That is the whole procedure.
You do not need to write to us, fill in a form or wait for us to act. There is no retention offer and no screen designed to change your mind — just one confirmation, so that nobody deletes an account by accident.
When you confirm, the following happens straight away and in this order:
- Your TikTok connection is removed. The access token and the refresh token are deleted from our servers.
- Your account is deleted. With it goes everything attached to it: the TikTok account details we stored (account identifier, display name, profile picture address, permissions), your topic, your weekly goal, your penguin's name, your reminder choice, your time zone, your weeks and your best run, and the records of your TikTok videos (reference number, publication time, title, cover image address and link).
On your iPhone, the app then removes its scheduled reminders, its stored data and your sign-in session. If you open the app again, it starts from the beginning.
This is permanent. Your weeks, your settings and your video records cannot be restored afterwards — not by you and not by us.
Records of sign-in events (time, type of event, IP address) can remain for a limited time after deletion, solely to detect and investigate misuse; see section 12 of our Privacy Policy.
What deleting your account does not do
- It does not change anything on TikTok. The app only reads from your TikTok account and never changes anything there, so your videos stay exactly as they are. We have no way to delete anything there.
- It does not remove distribot from your TikTok settings. After deletion nobody can use the connection any more, because the tokens are gone. To remove the entry on TikTok's side as well, open your TikTok settings and remove distribot from the apps connected to your account.
If you cannot open the app any more — for example because you no longer have the phone — write to us at hello@distribot.de and tell us the TikTok username of the account you signed in with. We will ask one verification question and then delete the account for you (section 5). Alternatively, install the app again, continue with the same TikTok account and delete the account yourself.
2. Disconnecting TikTok only
If you want to keep your account but end the TikTok connection, tap your picture, then the TikTok card, then “Disconnect”. After you confirm, the access token and the refresh token are deleted immediately, so the app can no longer read from your TikTok account. The account identifier, display name, profile picture address and permissions stay stored, marked as disconnected, until you connect again or delete your account.
Your weeks stay. Disconnecting is not a reset: your account, your settings and the weeks you have finished remain. Until you connect again, the app cannot read your videos, and no new day can count. If the week that is running ends short of your goal in the meantime, the count of weeks in a row starts again with your next counted video.
You can also withdraw the connection from TikTok's side, in your TikTok settings under the apps connected to your account — that is TikTok's own control, not ours. Disconnecting does not delete anything from your TikTok account.
3. Deleting data connected to this website
Send an email to hello@distribot.de with the subject line “Data deletion request” — ideally from the address the data is associated with, that is the address you wrote to us from. You do not need an account, a form or a reference number.
If you can no longer send mail from that address, write to us from any address and tell us which address to delete. We will ask one verification question before deleting, so that nobody can delete someone else's data.
You can also reach us by post or phone using the details on our Support page and in our Imprint (Legal notice). A request in any form is valid — you do not have to use the wording above; it just helps us find it quickly.
Exercising this right costs you nothing and has no disadvantage for you. We will not ask you to reconsider, and we will not make you click through a retention offer.
4. What there is to delete
Everything we hold that can be linked to you:
- Your distribot account and everything attached to it (section 1) — delete it in the app.
- Your TikTok connection (section 2) — end it in the app.
- Email correspondence. Any message you sent to hello@distribot.de and our reply thread.
- Analytics data, if you accepted Analytics in the cookie banner — pseudonymous website-usage data such as mouse movement, clicks and scrolling, with input fields masked. It is stored by Microsoft and generally cannot be traced back to you as a person — which also means we cannot reliably pick your sessions out of it. Withdrawing your consent stops any further collection immediately: use the “Cookie Settings” button at the bottom left of every page, which also clears the stored decision from your own browser.
Not on this list, deliberately: your video files. The app never requests or stores them, so there is nothing of them for us to delete. The information about your videos that we do keep (section 1) goes with your account.
5. How long it takes
Account deletion and disconnecting TikTok in the app: immediately, the moment you confirm.
Requests by email: we confirm receipt within two business days and complete the deletion within one month, as required by Art. 12(3) GDPR. In practice it is usually done within a few days. You receive a written confirmation once it is finished, listing anything we had to keep and why (section 6).
Where a residual copy survives in a backup held by our backend or email provider, it is blocked from any other use from the moment the data is deleted and disappears with that provider's normal backup rotation.
6. What we may have to keep
In rare cases the law requires us to retain something despite your request — for example accounting records under § 147 AO and § 257 HGB, should we ever hold any, or a minimal record of your objection so that we do not accidentally contact you again. Anything kept for that reason is restricted under Art. 18 GDPR, blocked from all other use, deleted as soon as the retention period expires — and we tell you exactly what it is and how long it stays.
7. If we cannot comply
If we cannot delete something you asked us to delete, we will tell you within that same month, explain the specific reason, and point you to your right to complain to a supervisory authority and to seek a judicial remedy (Art. 12(4) GDPR). We will not simply let a request go unanswered.
8. Your other rights
Access, rectification, restriction, data portability and objection are described in our Privacy Policy, together with the legal bases we rely on. If you are unhappy with how we handled a request, you can complain to the Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 18, 91522 Ansbach, Germany — lda.bayern.de — or to the supervisory authority where you live or work.
9. Contact
Data controller: Aron Taner, Burgfriedstr. 15, 83024 Rosenheim, Germany (see Imprint (Legal notice)). Email: hello@distribot.de, phone +49 160 98123994.